Frequently Asked Questions
Everything you need to know about your Madi Ruve shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for each garment.
Are your materials ethically sourced?
Yes, at Madi Ruve, we prioritize sustainability. We partner with certified manufacturers who ensure fair wages and use high-quality, eco-conscious fabrics whenever possible.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.